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Rural Hospitals and Patients Are Disconnected From Modern Care

April 22, 2025
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EUTAW, Ala. — Leroy Walker arrived on the county hospital wanting breath. Walker, 65 and with continual hypertension, was introduced in by one in every of rural Greene County’s two working ambulances.

Nurses checked his coronary heart exercise with a transportable electrocardiogram machine, took X-rays, and tucked him into Room 122 with an IV pump pushing magnesium into his arm.

“I really feel higher,” Walker mentioned. Then: Beep. Beep. Beep.

The Greene County Well being System, with solely three docs, has no intensive care unit or surgical providers. The 20-bed hospital averages a couple of sufferers every evening, lots of them, like Walker, with continual sicknesses.

Greene County residents are a few of the sickest within the nation, rating close to the highest for charges of stroke, weight problems, and hypertension, in keeping with information from the federal Facilities for Illness Management and Prevention.

Sufferers coming into the hospital ready space encounter ground tiles which can be chipped and stained from years of use. A round reception desk is deserted, affected by flyers and ads.

However a much less seen, extra essential inequity is working in opposition to high-quality take care of Walker and different sufferers: The hospital’s web connection is a fraction of what specialists say is ample. Excessive-speed broadband is the brand new spine of America’s well being care system, which is determined by digital well being information, high-tech wi-fi gear, and telehealth entry.

Greene County Hospital in Eutaw, Alabama, is one in every of Greene County Well being System’s three services offering well being care to the county’s predominantly rural inhabitants. Apart from the hospital, the system incorporates a well being clinic and a nursing house. (Andi Rice for KFF Well being Information)

Greene is one in every of greater than 200 counties with a few of the nation’s worst entry to not solely dependable web, but in addition main care suppliers and behavioral well being specialists, in keeping with a KFF Well being Information evaluation. Regardless of repeated federal guarantees to help telehealth, these locations stay disconnected.

Throughout his first time period, President Donald Trump signed an govt order promising to enhance “the monetary economics of rural healthcare” and touted “entry to high-quality care” by way of telehealth. In 2021, President Joe Biden dedicated billions to broadband enlargement.

KFF Well being Information discovered that counties with out quick, dependable web and with shortages of well being care suppliers are largely rural. Practically 60% of them haven’t any hospital, and hospitals closed in 9 of the counties previously 20 years, in keeping with information collected by the Cecil G. Sheps Middle for Well being Companies Analysis on the College of North Carolina-Chapel Hill.

Residents in these “lifeless zone” counties are likely to reside sicker and die youthful than folks in the remainder of america, in keeping with KFF Well being Information’ evaluation. They’re locations the place systemic poverty and historic underinvestment are commonplace, together with the distant West, Appalachia, and the agricultural South.

“It should at all times be rural areas with low inhabitants density and excessive poverty which can be going to get attended to final,” mentioned Stephen Katsinas, director of the Schooling Coverage Middle on the College of Alabama. “It’s very important that the cash we do spend be effectively deployed with a considerate plan.”

Now, after years of federal and state planning, Biden’s $42 billion Broadband Fairness Entry and Deployment, or BEAD, program, which was authorized with bipartisan help in 2021, is being held up, simply as states — similar to Delaware — have been ready to start building. Trump’s new Division of Commerce secretary, Howard Lutnick, has demanded “a rigorous evaluate” of this system and known as for the elimination of rules.

Trump’s nominee to steer the federal company overseeing the broadband program, Arielle Roth, repeatedly mentioned throughout her nomination listening to in late March that she would work to get all People broadband “expeditiously.” However when pressed by senators, Roth declined to supply a timeline for the broadband program or verify that states would obtain promised cash.

As an alternative, Roth mentioned, “I sit up for reviewing these allocations and making certain this system is compliant with the legislation.”

Sen. Maria Cantwell, D-Wash., the Senate commerce committee’s rating minority member, mentioned she wished Roth had been extra dedicated to delivering cash this system promised.

The political wrangling in Washington is unfolding tons of of miles from Greene County, the place solely about half of houses have high-speed web and 36% of the inhabitants lives beneath the poverty line, in keeping with the U.S. Census Bureau.

Walker has lived his life in Alabama’s Black Belt and as soon as labored as a truck driver. He mentioned his hypertension emerged when he was youthful, however he didn’t take the medication docs prescribed. About 11 years in the past, his kidneys failed. He now wants dialysis 3 times every week, he mentioned.

Whereas mendacity within the hospital mattress, Walker talked about his dialysis session the day earlier than, on his birthday. As he talked, the white sheet masking his arm slipped and revealed the place the pores and skin round his dialysis port had swollen to the dimensions of a small grapefruit.

Room 122, the place Walker rested, is sparse with a single hospital mattress, a chair, and a TV mounted on the wall. He was linked to the IV pump, however no different tubes or wires have been connected to him. The IV machine’s beeping echoed by way of the hallway exterior. Staffers say they need to hear for the high-pitched chirps as a result of the web connection on the hospital is just too gradual to help a contemporary monitoring system that may show alerts on computer systems on the nurses’ station.

A man wearing a baseball hat lies in a hospital bed with a white blanket over him
Leroy Walker rests after being handled for shortness of breath at Greene County Hospital. (Sarah Jane Tribble/KFF Well being Information)

Aaron Brooks, the hospital’s expertise marketing consultant, mentioned monetary challenges preserve Greene County from shopping for monitoring gear. The hospital reported a $2 million loss on affected person care in its most up-to-date federal submitting. Even when Greene may afford a system, it doesn’t have the hundreds of {dollars} to put in a high-speed fiber-optic web connection essential to function it, he mentioned.

Missing central monitoring, registered nurse Teresa Kendrick carries a transportable pulse oximeter system, she mentioned — like ones bought at drugstores that surged in recognition in the course of the covid-19 pandemic.

Doing her job means a “steady spot-check,” Kendrick mentioned. One other longtime nurse described her job as “plenty of watching and checking.”

Beep. Beep.

The beeping in Room 122 persevered for greater than two minutes as Walker talked. He wasn’t in ache — he was simply apprehensive concerning the beeping.

About 50 paces down the corridor — previous the pharmacy, an workplace, and one other affected person room — registered nurse Jittaun Williams sat at her station behind plexiglass. She was practically 20 minutes previous the top of her 12-hour shift and handing off to the three night-shift nurses.

They mentioned plans for sufferers’ care, reviewing digital information and flipping by way of paper charts. The nurses mentioned the hospital’s inner and exterior pc programs are gradual. They handwrite notes on paper charts in a affected person’s room and duplicate information electronically. “Our system isn’t robust sufficient. There are various days you form of sit right here and wait,” Williams mentioned.

A woman with a black medical cap and blue scrubs talks on the phone while working at a computer
Jittaun Williams, a registered nurse at Greene County Hospital, says that as a result of the pc system is gradual, hospital staffers first handwrite notes on paper charts in sufferers’ rooms, then duplicate information electronically. (Andi Rice for KFF Well being Information)

Broadband lifeless zones like Greene County persist regardless of a long time of efforts by federal lawmakers which have created a patchwork of greater than 133 funding packages throughout 15 businesses, in keeping with a 2023 federal report.

Alabama’s leaders, like others across the U.S., are actively spending federal funds from the Biden-era American Rescue Plan Act, in keeping with public information. And Greene County Hospital is on the checklist of locations ready for ARPA building, in keeping with agreements offered by the Alabama Division of Financial and Neighborhood Affairs.

“It’s taking too lengthy, however I’m affected person,” mentioned Alabama state Sen. Bobby Singleton, a Democrat who represents the district that features Greene County Hospital and two others he mentioned lack fast-enough connectivity. Pace bumps similar to a necessity to fulfill federal necessities and a “large battle” to get web service suppliers to return into his rural district slowed the discharge of funds, Singleton mentioned.

Alabama acquired its first portion of ARPA funds in June 2021, which Singleton mentioned included cash for constructing fiber-optic cables to anchor establishments just like the hospital. Alabama’s awards require the tasks to be accomplished by February 2026 — practically 5 years after cash initially flowed to the state.

Singleton mentioned he now sees fiber strains being inbuilt his district day-after-day and is aware of the hospital is “on the map” to be linked. “This doesn’t simply occur in a single day,” he mentioned.

Alabama Fiber Community, a consortium of electrical cooperatives, received a complete of $45.7 million in ARPA funding particularly for building to anchor establishments in Greene and surrounding counties. James Hoffman, vp of exterior affairs for AFN, mentioned the corporate is forward of schedule. It plans to supply the hospital a month-to-month service plan that makes use of fiber-optic strains by yr’s finish, he mentioned.

Greene County Well being System Chief Govt Marcia Pugh confirmed that she had talked with a number of firms however mentioned she wasn’t certain the work could be full in the time-frame the businesses predicted.

“You realize, you wish to consider,” Pugh mentioned.

An orange pole and "Warning!" sign along the side of a highway marks the spot where a fiber-optic cable is buried
Fiber-optic cable is buried lower than a mile from residents’ houses in Boligee, Alabama. (Andi Rice for KFF Well being Information)

Beep. Beep.

Nurse Williams had completed the night-shift handoff when she heard beeps from Walker’s room.

She rushed towards the sound, unintentionally ducking into Room 121 earlier than realizing her mistake.

As soon as in Walker’s room, Williams pressed buttons on the IV pump. The magnesium flowing within the tube had stopped.

“You had a little bit bit extra left within the bag, so I simply turned it again on,” Williams instructed Walker. She smiled gently and requested if he was heat sufficient. Then she hand-checked his coronary heart fee and adjusted his sheets. On the backside of the mattress, Walker’s toes hung off the mattress and Williams gently moved them and made certain they have been lined.

Walker beamed. At this hospital, he mentioned, “they care.”

As rural hospitals like Greene’s look forward to fast-enough web, nurses like Williams are “heroes each single day,” mentioned Aaron Miri, an govt vp and the chief digital and data officer for Baptist Well being in Jacksonville, Florida.

Miri, who served below each Democratic and Republican administrations on Division of Well being and Human Companies expertise advisory committees, mentioned hospitals want a minimum of a gigabit of velocity — which is 1,000 megabits per second — to help digital well being information, video consultations, the switch of scans and pictures, and steady distant monitoring of sufferers’ heartbeats and different very important indicators.

However Greene’s is lower than 10% of that degree, recorded on the nurses’ station pc as practically 90 megabits per second for add and obtain speeds.

It’s a “heartbreaking” state of affairs, Miri mentioned, “however that’s the truth of rural America.”

The beeping stopped

Michael Gordon, one of many hospital’s three docs, arrived the following morning for his 24-hour shift. He paused in Room 122. Walker had been launched in a single day.

Not having the ability to monitor a cardiovascular affected person’s coronary heart rhythm, effectively, “that’s an issue,” Gordon mentioned. “You wish to know, ‘Did one thing actually change or is that only a loopy IV machine simply beeping loud and proud and no one can hear it?’”

A man with blond hair and navy blue scrums poses for a portrait sitting at a desk at a hospital
Michael Gordon is one in every of Greene County Hospital’s three docs. (Andi Rice for KFF Well being Information)

Regardless of the dearth of contemporary expertise instruments, staffers do what they’ll to deal with sufferers, Pugh mentioned. “We present the neighborhood that we care,” she mentioned.

Pugh, who began her profession as a registered nurse, arrived on the hospital in 2017. It was “a large number,” she mentioned. The hospital was dinged 4 years in a row, beginning in 2016, with diminished Medicare funds for readmitting sufferers. Pugh mentioned that at occasions the hospital had not made payroll. Workers morale was low.

In 2021, federal inspectors notified Pugh of an “quick jeopardy” violation — grounds for regulators to close off federal funds — due to an Emergency Medical Therapy and Labor Act criticism. Amongst seven deficiencies inspectors cited, the hospital failed to supply a medical screening examination or stabilizing remedy and didn’t organize applicable switch for a 23-year-old lady who arrived on the hospital in labor, in keeping with federal studies.

Inspectors additionally mentioned the hospital failed to make sure a physician was on obligation and didn’t create and keep medical information. An ambulance took the lady to a different hospital, the place the child was “pronounced lifeless upon arrival,” in keeping with the report.

Federal inspectors required the hospital to take corrective actions and a follow-up inspection in July 2021 discovered the hospital to be in compliance.

In 2023, federal inspectors once more cited the hospital’s failure to keep up information and famous it had the “potential to negatively have an effect on sufferers.”

Inspectors that yr discovered that medical information for 4 discharged sufferers had been misplaced. The “bodily report” included consent kinds, doctor orders, and remedy plans and was present in one other division, the place it had been left for 2 months.

Pugh declined to touch upon the quick jeopardy case. She confirmed {that a} lack of web connectivity and use of paper charts performed a job in federal findings, although she emphasised the charts have been discharge papers somewhat than for sufferers being handled.

She mentioned she understands why federal regulators require digital well being information however “our hospitals simply aren’t the identical.” Bigger services that may “get the newest and best” in contrast with “our services that simply don’t have the manpower or the financials to buy it,” she mentioned, “it’s two various things.”

A woman wearing glasses, a white shirt, and a red blazer poses for a photo a desk at a hospital
Greene County Well being System Chief Govt Marcia Pugh says employees members do what they’ll to deal with sufferers regardless of the dearth of fast-enough web connectivity.(Andi Rice for KFF Well being Information)

Walker, like many rural People, depends on Medicaid, a joint state and federal insurance coverage program for folks with low incomes and disabilities. Rural hospitals in states similar to Alabama that haven’t expanded Medicaid protection to a wider pool of residents fare worse financially, analysis exhibits.

Throughout Walker’s keep, as a result of the hospital can’t afford to modernize its programs, nurses handled what Pugh later known as an “astronomical” variety of paper kinds.

Later, at house

Walker sat on the sofa within the modest brick house he shares together with his sister and nephew. In a pinch, Greene County Hospital, he mentioned, is nice “for us round right here. You see what I’m saying?”

Nonetheless, Walker mentioned, he usually bypasses the county hospital and drives up the street to Tuscaloosa or Birmingham, the place they’ve kidney specialists.

“We’d like higher,” Walker mentioned, talking for the 7,600 county residents. He questioned aloud what would possibly occur if he didn’t make it to the town for specialty care.

Generally, Walker mentioned, he feels “thrown away.”

“Folks achieved forgotten about me, it seems like,” he mentioned. “They don’t wish to idiot with no mess like me.”

Possibly Greene County’s well being care and web will get higher, Walker mentioned, including, “I hope so, for our sake out in a rural space.”



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Tags: CareDisconnectedHospitalsModernPatientsRural
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