MINNEAPOLIS – Dec. 21, 2023 – OptumRx, Inc. (“OptumRx”) is reporting a vendor privateness incident involving the private info of particular state residents.
On Aug. 11, 2023, Welltok, Inc. (Welltok), a Virgin Pulse firm, which supplies quite a lot of wellness-related communication providers on behalf of OptumRx by means of mail, textual content messaging, and outbound telephone calls, found it had been affected by the MOVEit Switch software program vulnerability earlier this yr.
Welltok investigated the incident with the help of a third-party cybersecurity vendor and decided an unknown actor exploited the software program vulnerability, accessed Welltok’s MOVEit Switch server from Might 30, 2023 – Might 31, 2023, and obtained sure information throughout that point.
On Nov. 6, 2023, based mostly on Welltok’s info, OptumRx decided that a few of its sufferers’ info was compromised due to this incident. The report may embrace names, dates of start, gender, phone numbers, mailing addresses, e-mail addresses, distinctive identifiers, and prescription info. No Social Safety numbers, driver’s license numbers, or monetary account info had been concerned. Welltok will start notifying people by way of mail on Dec. 22, 2023.
Whereas this incident didn’t influence any OptumRx methods, the corporate takes this matter severely and is dedicated to defending the privateness and safety of its sufferers’ private info. Whereas now we have no proof any info has been misused, we suggest people usually monitor their medical insurance and different statements for any unfamiliar exercise.
Welltok supplies two years of complimentary credit score monitoring and identification safety providers by means of Experian to individuals affected by this incident. People ought to report suspicious exercise to their well being plan or different related establishment. Moreover, a devoted toll-free hotline has been established to assist reply any questions and could be reached at 1-800-628-2141 between 6 a.m. and eight p.m. PST and Saturday and Sunday from 8 a.m. to five p.m. PST.
